Refund Policy

14-Day Money-Back Guarantee on the 30-Day Pass

The 30-Day Pass is a one-time purchase — it is not a subscription and never auto-renews. If you buy a pass and it turns out you don't need it, we offer a full refund within 14 days of payment, provided the pass is unused or minimally used (a handful of actions is fine; a fully-exported job-search sprint is not). Refunding a pass ends its unlimited access immediately.

Credits

Free credits granted at signup or by our team have no monetary value and are not refundable. If we later sell credit packs, unspent purchased credits will be refundable within 14 days of purchase under the same guarantee.

How to Request a Refund

To request a refund within the 14-day window, contact either:

• ResumeOpen support: [email protected]
• Polar (our payment processor): [email protected]

All payments are processed by Polar.sh, who acts as our Merchant of Record. Refunds are handled by Polar and returned to your original payment method. You can expect the refund to appear within 5–10 business days, depending on your bank or payment provider.

What Happens After a Refund

• Your pass's unlimited access ends immediately and your account returns to the credit system.
• Your credit balance and everything you've built stay intact — viewing and editing your resumes remains free.

After the 14-Day Window

Refunds are not available once 14 days have passed since the pass purchase. Because the pass is a one-time payment, there is nothing to cancel and no future charges to worry about — it simply expires on its own.

Legacy Subscriptions

If you hold a subscription purchased before the credit system was introduced, its original refund terms continue to apply: a 14-day unconditional money-back guarantee on each payment, and you can cancel anytime from the billing page with access until the end of the billing period.

Free Users

If you are using ResumeOpen on free credits only, no refund is applicable as no payment has been made.

Contact Us

If you have any questions about our refund policy, reach out to us:

• Email: [email protected]
• Contact page: resumeopen.com/contact

For payment-specific inquiries, you can also contact Polar directly at [email protected].

See also: Terms & Conditions